At New To IT (“we,” “our,” or “us”), we are committed to providing high-quality educational services and courses for beginners entering the IT industry. This Refund Policy explains the circumstances under which refunds may be issued, the process to request a refund, and your rights under Canadian consumer protection laws, including applicable provincial regulations.
By purchasing a course or service from New To IT, you agree to the terms outlined in this Refund Policy.
1. General Refund Principles
1.1 Satisfaction Guarantee
We strive to ensure that students are satisfied with our courses. If you encounter issues accessing content or are dissatisfied with the course material, please contact us immediately.
1.2 Non-Refundable Items
Certain products and services are non-refundable, including:
- Downloadable course materials already accessed or downloaded
- Certificates issued upon course completion
- Discounts, promotions, or free trials
1.3 Eligibility for Refund
Refunds are generally considered under the following conditions:
- Course not accessible due to technical issues that cannot be resolved within a reasonable time
- Accidental duplicate purchases
- Significant errors in course content that prevent completion
2. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team via:
- Email: [email protected]
- Phone: +1 403-205-4478
- Provide the following information:
- Your full name
- Email address used for the purchase
- Course name and purchase date
- Reason for the refund request
- Our team will review your request and respond within 5–10 business days.
Refunds, if approved, will be issued using the original payment method. Please note that processing times may vary depending on your financial institution.
3. Time Limits
Refund requests must be submitted within 14 days of the purchase date. Requests submitted after this period may not be eligible for a refund unless exceptional circumstances exist, such as technical problems preventing access to the course.
4. Exceptions
We reserve the right to deny refund requests in the following cases:
- You have completed or downloaded the majority of the course content
- Refund request is made outside the 14-day period without valid justification
- The course was purchased through a third-party platform where their refund policy applies
5. Technical Issues
If you experience technical problems preventing access to your course:
- Report the issue immediately to [email protected]
- Include a description of the problem, screenshots if possible, and device/browser information
- We will attempt to resolve the issue within a reasonable timeframe
If the issue cannot be resolved, you may be eligible for a full or partial refund depending on the circumstances.
6. Contact Information
For all refund inquiries, questions, or concerns, please contact us directly:
New To IT
Phone: +1 403-205-4478
Email: [email protected]
Address: 1235 11 Ave SW, Calgary, AB T3C 0M5, Canada
Our support team is committed to providing prompt assistance and resolving refund requests fairly and transparently.
7. Updates to This Refund Policy
We may update this Refund Policy periodically to reflect changes in our courses, services, or legal requirements. Updates will be posted on this page with the revised Effective Date. Your continued use of our website or services constitutes acceptance of the updated policy.